Cancellation Policy

Cancellation Policy 

Some items in our store may be offered to you as a subscription or pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. See our returns policy for more details on returns and refunds. 

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We collect the full payment at checkout. All pre-orders are fulfilled 24 hours before your assigned pick-up date. If you do not pick up your order during the scheduled pick up time, you forfeit your order. We do not offer refunds at this time. See our returns policy for more details on returns and refunds. 

  • 1.) Select Your Cookies

    Select the flavor and quantity of the cookies you want. NOTE: Due to our small-batch process, a minimum of 4 cookies per order is required. We do not offer mix and match at this time.

  • 2.) Select The Pickup Tab During Checkout

    Once you have made your purchase, an email will be sent to you with pre-order details.

  • 3.) Check Your Email

    The pick up date, time and location will be included in the email you receive. Please bring your order number and ID with you for pick up.